Zendesk Assistance motivated Zoosk’s representatives and you may twofold their returns

Zoosk wanted a wealthy and functional let desk software that’ll end up being followed without difficulty. Zendesk Service offered the best blend of energy and you may simplicity.

Zoosk is the earth’s largest public dating people, that have joined fifty billion single men and women away from sixty regions because the their beginning inside the 2007.

Users have access to Zoosk’s internet dating sense from the business’s webpages, social media programs, cellular attributes, and you may online pc app. This service membership comes in more 20 dialects.

Zoosk tends to make online dating enjoyable and simple, and business wants its support experience to-be a comparable way. Whenever participants possess questions relating to charging, memberships, otherwise website keeps, the firm will behave immediately which have friendly, real service. But up until now, Zoosk utilized discover origin ticketing and current email address choice

“We were a consistent startup, playing with hacked-together 100 % free units to help with all of our users,” told you Eric Hallquist, Elder Manager off Representative Operations. “Once we became for the grace and you may difficulty, we expected better insight into customers needs to ensure we can better focus on our support activities.”

Zendesk Assistance energized Zoosk’s agents and doubled the productivity

Zoosk wanted an internet assistance services who render rich abilities, yet would-be implemented easily and quickly. Zendesk Support offered the best blend of stamina and convenience.

“Our Zendesk Service implementation was the best implementation I have discovered from inside the my personal job,” Hallquist said. “But this is simply not an universal services. We were able to utilize the new tool’s CSS widgets and then make the assist page and you may tickets feel and look particularly part of Zoosk.”

Just after great-tuning the looks and you may be, Zoosk create practical navigation having arriving tickets.